“My wife and I were visiting Orlando and when on our way back home, one of our tires blew out. We were on I-4 westbound and there was so much traffic. We were able to safely move over. My wife called a tow truck company and they stated it would take over two hours for service. Now if you ever experienced a flat tire on a highway, you know it's very unsafe, especially when cars pass by. The lord sent an angel named Filiberto and he was able to place a donut on our car so we could drive to the nearest auto shop for repairs. He was professional, polite and honestly heaven sent. I thank him as well as State Farm for employing individuals who are passionate about their job and for the safety of others! #AssistPatrol #guardianangels”

- Jonathan, FL
Assisted by Filiberto, Florida DOT Road Rangers sponsored by State Farm on January 11

“I had a flat tire, and I was on the side of the highway during morning rush-hour traffic. I was only there for about 5 minutes, working on calling my insurance for roadside assistance, when the CDOT truck pulled up behind me. A nice man named John came up and explained that he was with CDOT and that he just wanted to stop to make sure I was doing alright. I explained I was calling my insurance for roadside to help with my flat tire and he explained that if it was okay with me, he would change my tire so I didn't have to wait for the insurance to help and that I could wait in the car and stay warm! He got his gloves and started right away and had me back on the road. It was under 30 minutes that I pulled over, he offered help, and had me back on the road. What was really amazing, and he did not know, is that I am pregnant, so getting out and changing the tire was not safe for me and waiting 2+ hours on the side of the highway for my insurance to come help was not safe either. He was so friendly, helpful and quick! John, you are a superhero!”

- Tara, CO
Assisted by John, Colorado DOT State Farm Safety Patrol on January 9

“I was traveling on I-77 South when I got a flat tire on my Ford Escape. I called for roadside assistance through Ford. The tow truck driver called me to say it would be about an hour before he would be there. It was a long day for me as I had a chemo treatment that lasted 8 hours and I did not eat all day. All I wanted to do was go home, eat and relax. Much to my surprise, Joseph pulled up and did a tire change for me. He not only saved my day, he saved me $88.00 I would have had to pay the tow truck driver. Even though it was dark and I was alone, I never felt afraid. Joseph was a true professional. He explained everything to me as to what he was going to do and he also put air in the spare tire. Also, he showed concern for my safety as I was on the side of the highway during rush hour traffic. I am so thankful for Joseph and for the State Farm Assist Patrol. I will be telling my friends and family about my experience. Thank you!”

- Theresa, OH
Assisted by Joseph, Ohio DOT State Farm Safety Patrol on January 7

“Troy was a superstar. It’s New Year’s Day and we have had our plans full for the first 12 hours of it. Troy not only helped us out, but his personality and kindness should not go unnoticed. Yes, to some they would say it’s just a little gas, but it was more than that. It was us getting back to family that’s in the hospital. It was his personality that told us we are in good hands. Not to someone just doing their job but wanting to do their job. Troy, you’re the man and everyone needs to know it. If everyone was like Troy on the day he helped us, this world would be a better place.”

- Cody, NV
Assisted by Troy, Nevada DOT Freeway Service Patrol sponsored by State Farm on January 1

“Have you ever broken down at night in a busy lane with a crying 5-year-old in the backseat? Well, I have now! Horrible experience made so much worse by having a scared child in the car. Seemingly out of thin air, Tony arrived to help us. He was a great, helpful, friendly and incredibly kind person. He got us safely over to a 7-11 and then continued to help us get the car restarted. Then the most unexpected thing ever happened. He came out of the 7-11 with a hot chocolate for my daughter (I had told her we would get her one when we got home, he must have heard) and a handful of Lilo and Stitch stickers for her. I asked where he got the stickers and he said he carries them around in case there's any kids in the cars he helps. WOW! My wife was so impressed when I told her that night. I offered Tony some money but he declined. So not only did he help us for free, but he spent some of his own money on the hot chocolate to make my daughter feel better. I'm not sure if I've ever been this impressed. If I win the lottery, Tony is on my "take care of" list! Thanks, Tony!”

- John, CO
Assisted by Tony, Colorado DOT State Farm Safety Patrol on December 31

“On New Year’s Eve at around 4:30 p.m., Dave and Ian showed up on a very busy Interstate 295 southbound, center median, after my 21-year-old daughter ran over something on the roadway on her way down to Maryland that caused her rear driver side tire to immediately go flat. Dave and Ian attempted to get the state police to shut down the highway so they could push the vehicle across the highway to a safer right-side shoulder of the highway, but I could not get my daughter’s car in neutral to allow them to do so. The two gentlemen then jumped my daughter’s vehicle and efficiently changed the rear tire. I wanted to thank both of these men for their help, for their ability to stay calm on a dangerous highway, for putting everyone's safety 1st, and for being so kind and courteous. Both Dave and Ian are excellent representatives of the services you provide to motorists traveling the state of NJ every day. Thank you”

- Kevin, NJ
Assisted by Dave & Ian, New Jersey DOT Safety Service Patrol sponsored by State Farm on December 31

“I had a tire blowout on the highway. I was prepared to change it myself, but wasn’t sure if I could. A minute later, Lawrence pulled up behind me. He told me he almost didn't go that route that day but decided to at the last minute. He was the nicest man and truly my Christmas angel! I tried to give him a nice tip but he refused and just said to share my story here and he gave me his card. He was the best and you should be honored to have him on your team. Thank you, Lawrence, and all you guys for your hard work! #agratefulcustomer”

- Cari, NC
Assisted by Lawrence, North Carolina DOT State Farm Safety Patrol on December 27

“My daughter and I were headed to an appointment in Cleveland, Ohio using a rental car we had just picked up. While turning onto the busy freeway, the steering column in the car froze. I couldn't turn the wheels on the car. Panic immediately set in and we rolled toward the median of the freeway. I called both the rental car agency and the police for help. The rental car agency dispatched a tow, but stated that we would need to wait more than an hour in the car on a dangerous stretch of the freeway. After talking to 911 and waiting nervously in the vehicle as dusk approached, we, thankfully, saw the Assist Patrol van in the rear-view mirror. He pulled behind us and set up warning lights. While this was extremely welcomed, the best part of the story was having the patrol come to the car and reassure us that we would be okay. Our knight in shining armor calmly explained who he was and what he would do to keep us safe. It was such a relief as we waited together for the tow truck. He worked with the tow driver to explain the situation and helped us get safely from the disabled car to the tow truck. This was our holiday miracle, and we hope others who end up in a safety situation on the highway have the good fortune to meet up with such a courteous and helpful resource from State Farm Assist Patrol.”

- Dee, OH
Assisted by Jeff, Ohio DOT State Farm Safety Patrol on December 27

“I blew a front tire on my green Buick SUV, south of Fountain on Thursday, December 26th going southbound on I-25. John pulled up just as I was starting to change my tire. He walked up, introduced himself and asked if he could help. He went back and got a jack and a battery powered lug wrench. While I jacked it up and loosened the tire, John got the spare out from under the car. As I got the tire off, John brought the spare up. We might have been there 10 minutes. John did a great and very professional job. I offered to pay John for his help, but he would not take it. A very good man. Thank you, John and State Farm. I've been with State Farm for 30+ years. Super company. Thanks!”

- Douglas, CO
Assisted by John, Colorado DOT State Farm Safety Patrol on December 26

“Richard was such a great help! It was Christmas Day 2019 and I had just entered the beltway. Almost 5 minutes into driving, I heard a loud noise thumping. I pulled over and when I looked, I had realized my tire had been pierced. I had called a friend to come help, and we had to stand out in the freezing cold until Richard came along. He pulled out his tools and changed our tire in a matter of minutes! This would have taken us a half an hour or so! He even refused to take a $50 tip! It truly was a Christmas miracle!”

- Kim, MD
Assisted by Richard, Maryland SHA Emergency Traffic Patrol sponsored by State Farm on December 25

“I had a tire blow out on N135 on Christmas Eve, with my 87-year-old dad in the car, who has dementia. We were singing a Christmas song, something he remembered. It was all too perfect and we were early for the next destination. I pulled over and called my roadside assistance and was told that I have to have my truck towed off the road first. I thought, ‘How?’ With my dad unfamiliar and feeling it was dangerous as cars drove by. I then saw the flashing lights in the rearview mirror. I could not believe it. I got out and met Rich. He was kind, so understanding about my circumstances, and assured me all will be okay. And it was. He changed the tire to the spare in no time, was kind to my dad and was my Christmas gift. Not long ago, we lost our mom, and I truly felt she had something to do with him showing up at the right time. His name also is my dad’s name. It all just felt perfect. Can that even be possible? A perfect flat tire story? I don't know, but I believe in the miracle of Christmas, and Rich was our miracle! Thank you for this amazing program and the help it provided.”

- Geralyn, NY
Assisted by Richard, New York State DOT H.E.L.P. sponsored by State Farm on December 24

“It was truly a God send when Andrew of CTDOT pulled up behind me. I had what I believed was a flat tire on the front driver’s side, but I was too afraid to get out and look. I was on 395 Southbound and traffic was moving very fast. Andrew approached my window and asked if I was safe. I said my roadside service was on the way, as I believed they were. He left to an emergency he'd been called to and said he'd be back if I was still there after the emergency. I believed my roadside service would be on the way, but I was wrong. Apparently, I no longer had roadside coverage for this vehicle, and they would not reinstate it on the spot. My phone was about to die and I was scrambling to call friends and tried to arrange help. Then Andrew returned and put out some cones, added air to my spare tire and changed my tire. I drove home safely, regrouped, and went on with my work day. It's rare, truly rare, to have someone come to you in time of serious need, completely solve your problem and not charge you a dime. I am deeply grateful for the service CTDOT provided and especially for the courteous treatment and completely unexpected professional action from Andrew. I was able to make it to my next appointment just a little late and I shared my story with clients. They said it was my Christmas miracle. I believe it may have been. Thank you so much!”

- Michelle, CT
Assisted by Andrew, Connecticut DOT State Farm Safety Patrol on December 20

“On Thursday, December 19th, 2019 at about 5:15 p.m., my left rear tire went flat while I was driving southbound on the PIP during rush hour traffic and I pulled off on the right side of the roadway. Within minutes, Mike was behind me with his lights flashing and skillfully took over the situation. He was courteous, confident and had the necessary equipment to remove the damaged tire and replace it with my spare which was not an easy task in the extreme cold, at night and with an especially difficult lug nut. In my opinion, Mike capably represented the State Farm Assist Patrol and should be commended for his service to the public!”

- Thomas, NY
Assisted by Mike, New York State DOT H.E.L.P. sponsored by State Farm on December 19

“Due to unforeseen circumstances, my truck ran out of gas in the middle lane. Thank goodness I was able to pull to the side. While getting frustrated with the cause and making numerous calls, I looked up and there was the safety patrol to my rescue. Jose greeted me and asked if I'd knew the problem as to why I was stuck. I alerted him gas and asked how much will it cost? He told me to not worry, that it's a free service and that I will be okay. He said I didn't have to worry anymore and I didn't. I felt completely safe knowing that he came to my rescue. So, thank you, Jose, for your compassion and great service. Job well done. Thank you also, State Farm, for allowing this to all to be possible.”

- Takanmeya, FL
Assisted by Jose, Florida’s Turnpike Enterprise State Farm Safety Patrol on December 17

“I had a flat tire and Sean was the driver who helped me. I did not know about this service and it is wonderful. It’s scary on the side of 395, not knowing who to call, but there he was. Sean was quick and helpful. He took care of us two women and I felt safe. He saved our trip and we were on our way. I asked what I owed him and he stated the service is of no charge. I then asked if I could tip him and he refused. He just asked if I would do the survey. Nice man, good worker, and this service is wonderful. It was my first flat tire ever. Thank you, Sean and Merry Christmas!”

- Karen, NV
Assisted by Sean, Nevada DOT Freeway Service Patrol sponsored by State Farm on December 17