“My name is John and I'm a student registered nurse anesthetist attending the nurse anesthesia program at Florida State. On a recent trip from Bay County to Lowndes County, GA, my Jeep lost power and I was stranded on the side of I-10. I called FHP for assistance. Rydan came to help. His demeanor was friendly and professional. He was safe and also very courteous. He helped me get my vehicle started and when it broke down again a few miles down the interstate, he stopped again to help out. I realize that he did not have to do this. In addition, he gave me two much-needed bottles of water. I feel that Rydan provided exemplary service and I wanted to do my part to make sure his professionalism was noticed. This was my first experience with the FDOT Road Rangers and I must say that I am impressed. Strong work!”

- John, FL
Assisted by Rydan, Florida DOT Road Rangers sponsored by State Farm on June 15

“While traveling north of Tampa on I-75, our driver’s side rear tire blew in a heavy-duty pickup and a 3000-lb. payload. Before we could dial out, Genesie from the Road Rangers pulled in behind us and immediately, the skies opened up. He established contact, advised on the game plan considering the conditions and handled everything like a true professional. We were back on the road in minutes and at the end of a long day, or anytime really, it's the priceless peace-of-mind we take for granted until we fall victim. Thank you, and Genesie, immensely. You will always have our unconditional support!”

- Jason, FL
Assisted by Genesie, Florida DOT Road Rangers sponsored by State Farm on June 10

“I had a flat tire on route 390 North and I had to pull over. I tried to take the flat tire off but was not able to. Fortunately, I saw the H.E.L.P. truck pull over. Little did I know that he was going to help me. He came to me and asked me what the problem was. He told me that he was going to assist me and replace the flat tire, which he did in a few minutes, and told me it was free of charge. Thanks to Jesus, he saved me from being late at my job and also let my wife get home from work at the right time. I was just about to call my insurance for roadside assistance which could have taken them almost two hours to get to where I was, but H.E.L.P. was at my rescue in less than 30 minutes. I give H.E.L.P. thumbs up and five stars. And not to forget, during this time of the COVID-19, he had his mask on for safety measures.”

- Jack, NY
Assisted by Jesus, New York State DOT H.E.L.P. sponsored by State Farm on June 5

“I had a flat tire on 495 near River road. I was on the shoulder but being a local paramedic, I was not comfortable changing the tire without a blocking unit. I called for the CHART unit and only had to wait about 20 minutes. Richard was awesome. He was professional and changed my tire for me in no time flat. I was so appreciative to have my spare put on quickly and safely. I have seen the good work of the CHART units repeatedly as a medic but in my own car on the side of 495 with traffic moving at 70+ mph, I have to say I appreciate them even more. Thank you all for an awesome safety program. I have seen so many of the horrible things that can happen on our roads and I really appreciate the fast, professional service provided! BE SAFE out there!”

- Kate, MD
Assisted by Richard, Maryland SHA Emergency Traffic Patrol sponsored by State Farm on June 5

“My daughter ran out of gas on I-25 this morning. She was panicking on the side of the road and called me to say she needed help. As I was getting a can and gas for her, she called back and said the Safety Patrol rolled up on her and said he could provide her with some gas to get to the gas station. Darrell was kind and helpful to her and I very much appreciate him and State Farm for providing this service. THANK YOU!”

- Linda, CO
Assisted by Darrell, Colorado DOT State Farm Safety Patrol on June 3

“I was driving along I-25 and my tire was punctured by something. I was able to get to the side of the road safely, and within 15 minutes, the assist patrol came up behind me. Jason and Justin came to my passenger window, Jason handed me a card and explained what they will do to help. My spare tire was low on air, so they filled that and quickly changed my tire and I was on the way. Both were very polite. I appreciate this service so much! Much quicker than my roadside assistance program. Thank you!”

- Cindy, CO
Assisted by Jason and Justin, Colorado DOT State Farm Safety Patrol on June 2

“I had a tire puncture and was on the side of the road. I removed my jack and spare tire and started to jack up the car. Rather than jack the car all the way up, I tried to loosen the lug nuts and my tire iron was not cooperating. Anthony pulled up, asked me and my wife to sit on the guard rail, and changed the tire within 10 minutes. I used to pride myself in my ability to change a tire. That was probably 55 years ago. I am 74 and appreciated Anthony’s professional and pleasant assistance. I tried to tip him and he politely refused. Many thanks to the ‘Heroes’ and State Farm for keeping me and my wife safe.”

- Theodore, GA
Assisted by Anthony, Georgia DOT HERO Patrol sponsored by State Farm on May 31

“My parents had a flat tire on 28. Anthony stopped and changed the tire for them. My parents are 88 years old. We are so very grateful. They were alone and within minutes the Assist Patrol showed up. He was so wonderful! My parents could not thank him enough. He was very concerned for them, and was completed with the tire so fast, and they were on their way. We never knew this service existed until today. We are again grateful beyond what words can say. Thank you, Anthony!”

- David, NJ
Assisted by Anthony, New Jersey DOT Safety Service Patrol sponsored by State Farm on May 30

“Mr. R. is my HERO. One of my rear tires blew out as I entered a long underpass in Atlanta. It was the first time I'd had a blowout and the first time I'd had a flat tire on an expressway, and I've been driving 45 years. It was just a flat tire, and I've changed my share, so no big deal, right? Except I had my shoulder replaced 6 weeks ago and cannot lift anything. I dialed 511, and Mr. R. arrived in less than 10 minutes. I expected to be stranded for hours. He never questioned why I hadn't changed the tire; he knew about my surgery. I had several bags of horse feed in the trunk. He unloaded them all to get to the spare tire. He reloaded all afterward. He did all of this in less than 5 minutes. He refused a tip. He wore his Covid-19 mask and stayed at a social distance. His sweet kindness was so appreciated. Thank you, Mr. R.”

- Nolie, GA
Assisted by Mr. R., Georgia DOT HERO Patrol sponsored by State Farm on May 28

“Tom assisted my son and me on May 27th around 5:30 PM. Tom pulled up as I was assisting my son with a flat tire on his car. Tom made sure we were out of harm’s way. He put the spare tire on the car and realized that it was flat as well. Tom inflated the spare and sent us on our way. Without Tom's help, we would have been calling for assistance and waiting for some time. We are thankful for his friendly assistance and for the free service you provided. Thank you, again.”

- Ron, PA
Assisted by Tom, Pennsylvania DOT State Farm Safety Patrol on May 27

“I had a blow-out on my front left tire on I-515 in Henderson. I was in the process of getting my kit out to change the tire when Raul pulled up behind me. As it turned out, the jack that came with my truck was too tall to fit under the axle with a flat tire. Raul brought out a jack and removed the blown-out tire. My spare, which had not been used in years, was flat so he aired it up and installed it so I could get off the road and to a repair shop to get a new tire. He was a real lifesaver in this situation, and I greatly appreciated it. I was surprised that there was no charge for this service and he refused a tip for his trouble. Many thanks for this valuable and much needed service!”

- Scott, NV
Assisted by Raul, Nevada DOT Freeway Service Patrol sponsored by State Farm on May 27

“I blew a tire on I-75 Northbound, and was a little bit nervous. This was my first time ever having an accident on the highway. I am a medical provider and was on my way into work. Feeling rushed and a little bit scatter-brain, I did what I knew to do first and that was to call for help. I called and spoke to a local agent and they told me I would receive help within a half hour. I didn't think that would be too bad of a wait, but prayed they would show up sooner. Within minutes of hanging up my phone, I looked up and saw a truck pull up. It was ODOT-State Farm roadside service. I was shocked but relieved when the man stepped out of his truck and asked if he could lend a helping hand. The man, Billy, explained that your company provides roadside assistance and was eager to help me. I could not believe how friendly he was and how quickly he was able to change my tire. He told me he just wants to do the right thing and get people back on the road safely. I was beyond grateful, in that moment, that Billy arrived and did such a great job. I was thoroughly impressed. He even made sure to see me off the highway, after pulling away. Needless to say, I will be sharing this story for months to come! Thank you, ODOT and State Farm, for all you do!”

- Laura, OH
Assisted by Billy, Ohio DOT State Farm Safety Patrol on May 21