"I was leaving work when I realized that I had a flat tire due to a screw. I was in the process of pulling the screw out when a Safety Patrol arrived on scene and assisted with the tire repair; Jason finished it for me. While I know how valuable all of our Safety Patrol teammates are, this firsthand experience only reinforces how strongly I feel about this program. Side note, Jason was so strong and unphased at the resistance the tire was giving through sheer will determination, and did I mention super human strength, he was able to push the plug in and get me on my way. Seriously, Jason did a great job and I know this is how all of our team treats everyone they come into contact with."- Steven, CO Assisted by Jason, Colorado DOT State Farm Safety Patrol on January 3
"He stopped and helped me changed the blown tire. Stephen changed the tire in no time. He was polite, very knowledgeable and very professional. My road hero! I was driving alone and could only think that it would be dark in another hour. I was worried about the cost, too! You just don't see this type of kindness these days. Whoever came up with this idea is a winner! I am a State Farm customer already and glad to see that State Farm is a sponsor. Thank you so much! Thank you Stephen! You are my road hero! Stay safe!"- Janna, IN Assisted by Stephen, Indiana DOT Hoosier Helpers Sponsored by State Farm- Indianapolis Metro Area on January 2
"Upon entering I-90 south, I must have hit something and the tire began deflating. I drove until there was a wide shoulder just south of the I-90/I-77 split and pulled over. I was in the process of contacting AAA when Dave saw me and pulled behind my car. I told him what was the problem and he identified himself and told me that he would change my tire. At that point I did not need AAA. I got the spare out of my trunk and in a few minutes I was on my way. I was very impressed with the speed of the service and was pleasantly surprised that this was a free service. We wished each other a Happy New Year before we departed. Thank you, State Farm for sponsoring this service."- Louis, OH Assisted by Dave, Ohio DOT State Farm Safety Patrol- Cleveland on December 31
"I got a flat tire and I was stranded on the side of the road because I have never changed a tire before. The patrol driver was on the north side and I was on the south side of the I-515. He saw me and turned around to get on the side of the freeway that I was on. He saw my flat tire and immediately started helping. He put the cones on the side of the road so that we would be safer. He saw I was crying and reassured me that everything was going to be okay. He told me to just sit in my car while he fixed everything. He was so helpful. I was very thankful. Had it not been for him I would have been stranded."- Josseline, NV Assisted by Joe, Nevada DOT Freeway Service Patrol Sponsored by State Farm- Las Vegas on December 30
"Through my own stupidity, I ran out of gas on my commute this morning. I was assisted by your patrol person, Dan. He was exceptionally helpful and got me going quickly and professionally. He was a pleasure to meet and a credit to your service. I have seen your Patrol Trucks but didn't know what they were capable of doing; Dan explained a bit about your service and provided me with a pamphlet. To think, this is a free service, I am simply amazed. Thank you for your service!"- Duane, MD Assisted by Dan, Maryland SHA Emergency Traffic Patrol Sponsored by State Farm- Frederick Area on December 27
"We were blessed to have Archie stop to assist us when we had a tire blow out on I-95 near Lumberton. We had just stopped at the rest stop and were only on the road a few miles when something punctured our tire. I was fervently praying for help to come as my husband was having great difficulty. I had my daughter and two year old grandbaby with us. I was very scared for us for there was traffic zooming by and we were already exhausted from two full days of traveling. Archie stopped when he saw us in need. He was delightfully helpful and he had all the right equipment, which sped things up and got us back on the road. This service is a Godsend! Thank you so very much, Archie and the NCDOT and State Farm! Keep up the great work!"- Dianne, NC Assisted by Archie, North Carolina DOT State Farm Safety Patrol- I-95 on December 23
"I was on the side of the road waiting on roadside assistance from my insurance company when Kelly pulled up behind me to make sure I was ok. He asked if there was anything he could assist me with, and I informed him that I was waiting on a tow truck. I told him I was trying to make it to the gas station this morning before work, but was unable to. Kelly said he could give me some gas and he would follow me to make sure I made it safely to the gas station. Thank you Kelly and State Farm! I was able to make it to work on time still. Have a Merry Christmas!"- Maya, NC Assisted by Kelly, North Carolina DOT State Farm Safety Patrol- Wilmington on December 21
"First, I am a young mother of two beautiful angels that are 5 and 6 years old. I was rushing after work on highway 285 to pick the little ones up before 6:30 PM and I was feeling something strange, like a pulling of my steering wheel. I didn't think much of it. I was going to pull to the next exit and check when all of a sudden I heard a 'ding ding' from my tire pressure signal which I never heard before. Then, I heard a loud boom and the car yanked me off the road from the far right lane. It scared me to death because this is a crazy time for this area with traffic. Thankfully there were no cars on the two lanes next to me. I began to cry and panic because now the time was 5:30 and I knew I would never make it to the school in time for pick up. I called my dad who works in Cobb near Windy Hill and of course he did not hesitate. He was in route but it would be a long time before he could reach me. I called my uncle to see if he could get the kids. I sat there rocking back and forth from the tractor trailers passing me. I feared I would be hit like those TV shows when people get clipped on the highway. I was really freaking out and had no idea what to do. I was crying like crazy but then looked in the mirror and I saw flashing lights. A man got out with a smile and said, 'Looks like you need some help.' I swear he came out of nowhere. I didn't even know if I had a spare at this point but Patrick was so on it and so helpful. He even hugged me and said, 'Please don't cry.' He told me what to do if this ever happened to me again. Patrick I will never forget you. I am forever thankful to you and State Farm. I had no idea what to do!"- India, GA Assisted by Patrick, Georgia DOT HERO Sponsored by State Farm on December 17
"I was stuck in the shoulder of the highway for about an hour waiting for my friend to come meet me and help me change my blown out tire to the donut. Frank saw that I was stuck and was kind enough to pull over. He explained to me what his job was and asked who I called to help me. He told me to tell them he has got it under control and within 5 minutes Frank changed my tire so that I could get back home! Thank you so much Frank! I am very very thankful for him; he was so kind to me and was my saving grace!"- Abby, NJ Assisted by Frank, New Jersey DOT Safety Service Patrol Sponsored by State Farm on December 15
"Jesse assisted me with a flat tire and battery charge. He was a Godsend in a very frustrating situation for me; I was waiting on roadside assistance that never came. He was professional, courteous and knowledgeable. He was very calm and problem solving in order to keep myself and him safe. I truly appreciate his assistance. On a scale of 1-10, I would rate him a definite 12. Thank you so much."- Sandra, CO Assisted by Jesse, Colorado DOT State Farm Safety Service Patrol on December 13
"My girlfriend and I are visiting North Carolina and while driving on I-40 east we hit something in the road, puncturing my tire upon impact. I called a different roadside assistance but the wait was 90 minutes and I started getting worried because my girlfriend wasn’t feeling well. So, I attempted to change the tire myself but the tire seemed stuck on the car. Thankfully, State Farm roadside assistance was there to help! Bill was so gracious and stopped for us. He really saved the day and went above and beyond with his hospitality to help us. He didn’t need to stop and get out on this cold icy day but he did, and we are so thankful for him! He showed up like an angel! Thanks, State Farm for having Bill on your team!"- David, NC Assisted by Bill, North Carolina DOT State Farm Safety Patrol- Asheville on December 12
"I had a flat tire and the jackscrew I was using to remove the flat was either broken or too small. I was afraid that every time I lifted the car, it may fall back on the ground, especially with the flat tire removed. After a few unsuccessful attempts, I saw David's Patrol truck pulling over and it was like a miracle. With his hydraulic jack, he was able to lift the car with ease and replace the flat tire with the spare one. I was very grateful that day for this assistance and help. Thank you!"- George, MD Assisted by David, Maryland SHA Emergency Traffic Patrol Sponsored by State Farm on December 10
"I hit something on the road and it blew out my tire and put a hole in the rim. I signaled to the right, went on the shoulder, and almost immediately Frank pulled up behind me and asked if I had a spare tire. I replied ‘yes’ and Frank said, ‘ok I’ll change the flat for you give me a second and stay off the road.’ Within 3 minutes the tire was changed and he told me I’ll get a pamphlet where I could go online. I said it's my pleasure. In addition, I offered a tip for gratitude and Frank declined and wished me a good weekend. Class act; I cannot say thank you enough to this gentleman. Thank you, State Farm, for providing this service to us motorists."- Demetrio, NJ Assisted by Frank, New Jersey DOT Safety Service Patrol Sponsored by State Farm on December 7
This email is intended for general inquiries related to the Assist Patrol program.
If you are in need of assistance, please dial your local emergency response number.