“I hit debris on the roadway, causing my tire to go flat, severely damaging the rim. I contacted my roadside assistance through Buick, but no one was available. That's when your NJDOT assist patrol arrived on scene. Andy was extremely courteous and helpful. After removing the debris from the roadway to avoid further cars getting damaged, he assisted me in changing my tire. When I say assisted, I mean he changed my tire for me. Andy refused a tip, advising that he was just happy he could assist. I am a long-time State Farm customer and truly appreciate them sponsoring a great program. Andy was awesome representing your program. You are fortunate to have him as an employee.”

- Art, NJ
Assisted by Andy, New Jersey DOT Safety Service Patrol sponsored by State Farm on September 18

“At 4:30 in the morning on September 17th, I was stranded with a flat tire in torrential rain from tropical storm Sally. I was on the bridge 285W over the 'hooch.' I have severe arthritis in my hands and was in a fairly difficult situation. Not knowing what else to do, I called 511 for HERO assistance. That's when everything changed dramatically. The young man who arrived to help me (Mr. J) was amazing. From the time that he walked up to my truck in the pouring rain, in the dark, his demeanor and attitude blew me away. His professionalism and constant smile, paired with the expert manner with which he changed my tire, made for a memorable experience. I cannot wait to tell my friends about this experience. This young man will go far. We're on the shoulder of I-285, pouring rain, rush hour building, a very dangerous situation no doubt. Mr. J saved the day for me. He kept us both safe and I was in my office writing this summary in no time. Mr. J, I SALUTE YOU. YOU TRULY ARE A HERO!!!!”

- Leon, GA
Assisted by Mr. J, Georgia DOT HERO patrol sponsored by State Farm on September 17

“Gerald stopped to help change our tire after it went flat. I had never changed a tire and neither had my partner. We had pulled out our phones to try to google it when this literal angel stopped to help. I'm so relieved, I could cry and I'm so thankful for this program I didn't even know existed. He was so sweet and polite, while also observing proper social distancing guidelines. Thank you so much for this program.”

- Melissa, IN
Assisted by Gerald, Indiana DOT Hoosier Helpers sponsored by State Farm on September 16

“While I was on my way to work, I started feeling ill and had to merge to the shoulder. Minutes later, a HERO unit came to my aid. Adrian came to my car, while wearing his PPE, and asked what was wrong. I told him that nothing was wrong with my car, it was me that was not feeling well. He offered to call 911 and when I declined, he stayed and talked with me for a while. When I felt better to continue, he offered to escort me until the I-20 merge where his jurisdiction ends. His kindness and professionalism made a huge difference. I was having a panic attack and the fact that he stayed with me and talked to me until I felt better means the world to me. Today, he made a difference in my life, and I am forever grateful to him.”

- Vanessa, GA
Assisted by Adrian, Georgia DOT HERO patrol sponsored by State Farm on September 14

“Clinton pulled up less than 5 minutes after I had a huge tire blowout, and he changed my tire. He was so very professional, courteous and friendly and did not waste any time completing the task. He made sure my 3-year-old granddaughter was out of harm’s way as he worked and checked the pressure and filled up the spare. Guardian angel in my eyes! He represents State Farm Assist Patrol extremely well and goes the extra mile to make sure we are all safe. So thankful for him turning a horrible and dangerous situation into a good deed. Thank you! Thank you!”

- Stacy, GA
Assisted by Clinton, Georgia DOT HERO patrol sponsored by State Farm on September 12

“We were on I-95 with a RV flat tire. We called Route 66 for help and they told us that no one was available in the area for service. The traffic was heavy, fast and dangerous. We sat stranded, waiting for an answer for over an hour. We then called *347 and a Road Ranger, Rick, appeared in 20 minutes. Rick was our life-saver. He was pleasant and very professional, quickly placing cones and having lights out for our safety. It took less than 10 minutes to change that tire. We are very thankful for such a kind man. He left us with a quick goodbye and drove southbound for another RV flat tire. Thank you for Rick, a true hero. We appreciate the FREE service provided by Florida DOT. A very pleasant outcome on a very busy Labor Day weekend. Thank you for this awesome service that protects stranded motorists.”

- Debbie, FL
Assisted by Rick, Florida DOT Road Rangers sponsored by State Farm on September 7

“George showed up and saved the day for us! He was a perfect gentleman, got our tire changed quickly for us, and ensured we were safe. My 3 kids want to dress up as Road Rangers for Halloween now. Please accept our deepest thanks for this service. We will pay it forward and do something good in the world.”

- Kelly, FL
Assisted by George, Florida DOT Road Rangers sponsored by State Farm on September 6

“We ran out of gas and pulled over to the side of the road. We weren't pulled over for more than 5 minutes when Brad pulled up to ask if we were okay! I informed him we had ran out of gas and he took care of the problem and asked for no money in return. Seriously, what a blessing that was! He saved the day for sure!”

- Melina, ME
Assisted by Brad, Maine Turnpike Authority State Farm Safety Patrol on September 5

“I was on the side of the Interstate 25 with a flat tire waiting for a wrecker. This was a very dangerous curve and a bad place to be left stranded. The wrecker took an hour and a half to get to me. I tried to call the non-emergency number for the police and was on hold for a long time before I hung up. I was in a bad place! The CDOT/State Farm truck came by and pulled up behind me. First thing he did was put out cones and had his flashing lights to move traffic over. I immediately felt much safer! Jon was very helpful and asked to change the tire, but I declined as the wrecker was on the way. He was very kind and was willing to help with whatever I may have needed at the time. He was my saving angel this afternoon!!! Thank you, CDOT and State Farm! You are a blessing to the motorists of Colorado Springs!!!”

- Joan, CO
Assisted by Jon, Colorado DOT State Farm Safety Patrol on September 4

“Our car stopped working. My wife and three children were with me. We pulled over in the middle of a grassy area, right before the exit. I couldn't figure out what was going on. Roger appeared out of nowhere with the biggest smile on his face. He was very helpful patient, present, knowledgeable, and courteous. He gave us gas for our car. Roger stayed with us until the problem was solved. I didn't even know that this service was available. It is a very hot day, 90 plus degrees. I was thinking about the safety of my family. He was a Godsend and I thank you very much for this service.”

- Lelio, NC
Assisted by Roger, North Carolina DOT State Farm Safety Patrol on September 4

“On Friday evening, September 4th, I had a flat tire on Route 95 heading north. Chris drove up to help me. He explained that he could change the tire. Initially, I assumed he was the AAA technician. He explained who he was, and what the New Hampshire DOT does to assist drivers. He stayed with the blinking lights on his truck to alert the VERY busy road full of traffic that I was there. This act reassured me that I wouldn't be smooshed by the traffic moving along. He stayed with my vehicle until the AAA truck came. He then stayed while the AAA tech changed the tire. He provided me with a plastic bag to put my tire in, so that I wouldn't get the interior of my trunk filthy. He then followed me on the highway after the tire was changed because I had to travel at 50 mph with my hazards blinking. This service is so, so appreciated. I cannot praise Chris enough for his professionalism and kindness during my recent experience. Thank you, New Hampshire DOT and State Farm Insurance for this FABULOUS service!!!! It was so, so appreciated!!!!! Thank you.”

- Noel, NH
Assisted by Chris, New Hampshire DOT BOT Safety Patrol sponsored by State Farm on September 4

“I had my first flat tire today after 38 years of driving. Jason pulled up just in time. As the cars sped by on the Interstate, Jason calmly spoke to me and my son and let us know what he could do to help. He swiftly went to his truck to get the proper tools and quickly helped us put the spare tire on, all while educating us along the way. He put the flat tire in my truck and sent us on our way. It was such a great experience, and I am so thankful he was there! Thank you, Jason!”

- Kimberly, CO
Assisted by Jason, Colorado DOT State Farm Safety Patrol on September 3

“I blew out a tire on 25 South during rush hour around 5 p.m. I was pulled over to the narrow shoulder, trying to figure out if I had enough room to change the tire myself with all of the traffic driving by, but clearly I did not. I called AAA, however it was quoted as an hour wait for service. Right then, I saw in my rearview mirror a CDOT/State Farm truck pulling up. Kelly got out of the truck, and we chatted for a moment. He told me he'd have me out of there in just a few minutes and began dropping cones to block the closest lane. He changed my tire in about 2 minutes, and gave me a couple of bottles of water as well. This service is a huge help and much appreciated. More than that, Kelly's willingness to stop and be incredibly helpful in a very stressful situation was so appreciated. He had a very friendly demeanor, was very calm and so efficient getting me back on the road. Thank you, Kelly!!!”

- Ryan, CO
Assisted by Kelly, Colorado DOT State Farm Safety Patrol on September 3

“I was on my way to work when all of a sudden my car gets a flat. So, I was frustrated on the side of the highway with morning traffic going. I was in my car thinking, ‘how I was going to get to work within the next 15 minutes and how I was going to get my car back home.’ At this point, I'm going through all of my contacts but it was too early for any of my friends to be awake. When I looked in the review mirror, I saw the State Farm truck. I thought, ‘They are going to charge me an arm and a leg just for a tow.’ But Darrell came to me and asked what the issue was. He told me I could relax in the car and that he would handle the rest, free of charge. The amount of appreciation I have for this good deed can't be put into words! #LikeAGoodNeighbor”

- Tavoris, CO
Assisted by Darrell, Colorado DOT State Farm Safety Patrol on August 26

“Marvin was my saving grace! I cannot express how grateful I am for him and Assist Patrol NCDOT. My car gave out in the middle of an exit lane. Marvin saw me and came to the rescue! He was able to safely push my car to the side of the road where I was no longer in the way of others or at risk for getting hit. Thank you, thank you, thank you!!”

- Savannah, NC
Assisted by Marvin, North Carolina DOT State Farm Safety Patrol on August 26