“I am an RN in Cleveland. My work day was difficult, and just after work I received difficult personal news. While driving home, I ran out of gas and was stranded on the side of the interstate in a frightening spot. I did not have my AAA card, and the AAA driver declined to assist me. At the time Rafael found me, I was frightened and unsure what to do. I am new to Cleveland and do not have family or friends here, and there was no one to call. Rafael stopped to check on me and was able to get me back on the road. I have never been so happy to see a friendly face in my life. He was friendly, safe, and happy to help me. I just wanted you all to know that Rafael made a completely horrible end to an already tough day better. I did not know this service existed. THANK YOU SO MUCH. You saved a stranded nurse today who had no other possible help coming. I cried when Rafael found me, so grateful for a friendly face and unexpected help. THANK YOU, THANK YOU, THANK YOU.”

- Maia, OH
Assisted by Rafael, Ohio DOT State Farm Safety Patrol on November 17

“One of my drivers broke down in the Rochester area while transporting a client to a medical facility for some much-needed treatment. Once they reached the 590/390 junction, one of the tires blew out. Needless to say, they were caught in a pretty heavily traveled location. Since I couldn't physically assist them and I was over 100 miles south of their location, I searched frantically for a tow truck operator in their general vicinity. Approximately 5 minutes went by and the driver called to advise that a tow truck was behind her and that he offered to help and explained the NYS HELP program to the driver and our client. The operator, Jesus, was able to swiftly change their tire, not only removing them from a dangerous situation and location, but also had them on their way in under 10 minutes. Thanks to Jesus, we were able to get the client to her appointment ON TIME with 3 minutes to spare. Thank you so much for this program, your team, and for assisting us in helping our clients reach their medical destinations safely. What an AMAZING program.”

- James, NY
Assisted by Jesus, New York DOT H.E.L.P. sponsored by State Farm on November 17

“I was stopped on the side of I-95 in Madison, CT with my blinkers on. Sal from the CTDOT State Farm Assist Patrol stopped behind me and asked if everything was alright. I had only been there for about 15 minutes. Sal was great. He was able to help me immediately and got me back on my way to a service station in just a few minutes. I was completely surprised when Sal pulled up, but I would have been stuck there a lot longer were it not for him and the Assist Patrol program. I am really happy to write this review and thank Sal and the program.”

- Eric, CT
Assisted by Sal, Connecticut DOT State Farm Safety Patrol on November 16

“While returning home from my wife's doctor appointment, traffic was slow due to a prior incident. Suffice it to say, a fender bender happened which blew my rear driver's tire. As the State Farm operators had wrapped up the prior incident, your operator immediately aided removing the flat tire and securing the spare onto the vehicle. The operator was Chawn. I commend his willingness to help with his tools, which made the changing not only faster but much, much safer while on the shoulder of the highway. I am not a patron of State Farm but I believe them working with the Ohio Dept. of Transportation is an asset to the safety of all drivers on the road. Thank you and Chawn.”

- Pat, OH
Assisted by Chawn, Ohio DOT State Farm Safety Patrol on November 9

"My 62-year-old wife had an instant blowout on her rear tire during extremely heavy traffic on highway I-25, the south end of Denver, CO on November 6th around noon, which nearly resulted in a multi-car pileup at 75 mph. She was extremely shaken up when she contacted me (I was 45 minutes away) for assistance. When I arrived, your serviceman was there assisting. He was considerate, competent, and professional, and despite working in an extremely difficult area, he changed her tire for her. He had to special-rig his floor jack to accommodate the clearance needed for the spare tire. I arrived in time to witness his expertise, and would not have been able to accomplish what he did. With Coronavirus, the politically-charged election, stay-at-home orders, etc., recent times have been tough and attitudes have negatively suffered. This experience with the State Farm Assist Patrol, and especially this particular serviceperson, my wife and I were reminded of how privileged we are to live in such a great country, despite all that has happened recently. We pray that your program continues to receive all funding and support needed to allow you to do what you do so well. I cannot thank you enough for the assistance and compassion you provided my wife. I do not remember the service person's name, as the sound of traffic was nearly deafening at the time, but I hope you can determine who he was via work records and give him the pat on the back he so richly deserves! God bless you all!"

- Steve, CO
Assisted by Unknown, Colorado DOT State Farm Safety Patrol on November 6

“Michael was phenomenal! Very personable and helpful. We are here on vacation from Oklahoma, so it really means a lot to us that Vegas has someone to partner with NHP, because we don't have that in our state. I would rate our experience a 10 out of 10 for sure.”

- Sierrah, OK
Assisted by Michael, Nevada DOT Freeway Service Patrol sponsored by State Farm on November 3

“A right-rear blowout put my van in the shoulder/breakdown lane. I called AAA but was informed of a 1 hour wait time. About 20 minutes later, Road Ranger Will stopped behind me. He had the tools to take the spare (I didn't even know it was under the van) and got me on the road again before darkness fell. I very much appreciate the Florida Road Rangers program and State Farm for supporting this effort.”

- Gordon, FL
Assisted by Will, Florida DOT Road Rangers sponsored by State Farm on November 2

“I ran out of gas on I-75 in the middle of the night. Before my roadside assistance could get to me, a HERO unit did. An angel in the night! It was very late at night and I was quite literally terrified being a woman stranded alone. An operator named Mr. W. could not have been more gracious, reassuring and efficient!! I am so thankful for this service and especially for someone as kind as he was!! I would like to acknowledge this special person. I did also ask his ID before leaving, so I can let you know how thankful I am for his help and thank you for your service!! It is life-saving. I feel I was truly in an unsafe situation and he was an angel on wheels. Again, so thankful to our ‘Heroes' that protect us on the road. Thank you, State Farm, for this service!”

- Margie, GA
Assisted by Mr. W., Georgia DOT HERO Patrol sponsored by State Farm on November 1

“Like a Good Neighbor, State Farm is there!! They couldn’t have been anymore H.E.L.P.-ful than they were for me on a 6:30AM hour drive to work. I was on the road and suddenly my car was shaking uncontrollably. So, I pulled over to see what the problem might be and I noticed the rubber tires on my wheels had been completely torn off and exposing the rims to the ground. As I called roadside assistance and stepped out of my vehicle, before the call could even connect, there he was. Donald was there as if H.E.L.P was personally watching over me. Thank you for your great service!!”

- Corey, NY
Assisted by Donald, New York DOT H.E.L.P. sponsored by State Farm on October 29

“We had a flat tire and our jack collapsed. We were stuck at the Sanford toll area on our way to the mountains. It was getting late in the afternoon and Brad stopped and changed our tire with his professional jack in a few minutes. I was so happy and grateful! He was great. What a great service. Thank you!!!!!”

- Patty, ME
Assisted by Brad, Maine Turnpike Authority State Farm Safety Patrol on October 24