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Roadside Stories

“The patrol driver, Jose, was unbelievable. He first found us on the Florida Turnpike going north between the exits 34 & 35, around 3:45pm. I had a flat tire and there was no spare tire in the Alamo vehicle I had rented. He spoke to the Alamo Roadside Assistance man that I was speaking to and gave him my exact location. At around 7pm, he found us still sitting at the side of the motorway, with no food, water or toilet facilities. He told me he could not believe I was still waiting even after I called Alamo Roadside Assistance again. So, he called them and explained he could not leave me on the hard shoulder as it was very dangerous. He got Alamo to agree I could leave the car with the keys in the glove compartment and he took my wife and I to the next exit and dropped us at a petrol station where we got a cab back to our hotel. Jose was absolutely brilliant and my wife and I cannot thank him enough. He is an absolute credit to State Farm and I could not fail to offer my heartfelt thanks for all he did for us. The service State Farm offers is fantastic. With my sincere thanks from a couple from the U.K. Yours sincerely, Garrett & Susan.”

- Garrett, U.K.
Assisted by Jose, Florida's Turnpike Enterprise State Farm Safety Patrol on Nov 21

“I was driving along Interstate 85/40 going west. At mile marker 133, my low air pressure alert came on, then I heard a thumping sound. I pulled over on the service side of the road. I called my insurance company to see if I had roadside assistance. I was told I only had towing service and I would have to pay out of pocket then be reimbursed. I was so upset and feeling discouraged. I contacted my employer and explained what happened. One of my coworkers mentioned State Farm assistance. While I was scrolling on my phone for the website, I just happened to look up and in my mirror and saw my angel, a State Farm Assist Patrol truck. I got out of my vehicle and asked how much will it cost me if he put on my spare tire. He smiled and said, 'Nothing. That is what we do out here. We help folks with car issues.' I felt like a weight of the world was lifted off of my shoulders. Anthony said, 'All I need for you to do is get back in your vehicle and allow me to assist on getting you on your way.' He was able to switch out my flat for the spare and had me back on the road in no time. I was really impressed with the service. When it is time for me to switch auto insurance, I will be enrolling into State Farm. Thank you, Anthony, for being my angel today.”

- Tanya, NC
Assisted by Anthony, North Carolina DOT State Farm Safety Patrol on Nov 19