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“I hit debris on the roadway, causing my tire to go flat, severely damaging the rim. I contacted my roadside assistance through Buick, but no one was available. That's when your NJDOT assist patrol arrived on scene. Andy was extremely courteous and helpful. After removing the debris from the roadway to avoid further cars getting damaged, he assisted me in changing my tire. When I say assisted, I mean he changed my tire for me. Andy refused a tip, advising that he was just happy he could assist. I am a long-time State Farm customer and truly appreciate them sponsoring a great program. Andy was awesome representing your program. You are fortunate to have him as an employee.”
- Art, NJ
Assisted by Andy, New Jersey DOT Safety Service Patrol sponsored by State Farm on September 18
“At 4:30 in the morning on September 17th, I was stranded with a flat tire in torrential rain from tropical storm Sally. I was on the bridge 285W over the 'hooch.' I have severe arthritis in my hands and was in a fairly difficult situation. Not knowing what else to do, I called 511 for HERO assistance. That's when everything changed dramatically. The young man who arrived to help me (Mr. J) was amazing. From the time that he walked up to my truck in the pouring rain, in the dark, his demeanor and attitude blew me away. His professionalism and constant smile, paired with the expert manner with which he changed my tire, made for a memorable experience. I cannot wait to tell my friends about this experience. This young man will go far. We're on the shoulder of I-285, pouring rain, rush hour building, a very dangerous situation no doubt. Mr. J saved the day for me. He kept us both safe and I was in my office writing this summary in no time. Mr. J, I SALUTE YOU. YOU TRULY ARE A HERO!!!!”
- Leon, GA
Assisted by Mr. J, Georgia DOT HERO patrol sponsored by State Farm on September 17