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“Earlier this morning, I had a flat tire and pulled off onto the shoulder of the access lanes. I was surprised and delighted to see that an MDOT employee pulled behind my vehicle only 10 minutes later. The person who helped me was Richard, and he was amazing and very kind. He quickly took my old tire off and put my spare tire on, handling everything for me. Not to be too dramatic, but he was like my angel this morning. I was scared to be sitting there as cars were rushing by. Richard made things less stressful. He also did not accept the tip that I tried to give him for his work. Thank you SO very much, to Richard, for making my morning and thank you, to MDOT SHA for helping me out in a stressful and scary situation!”
- Erica, MD
Assisted by Richard, Maryland DOT SHA Emergency Traffic Patrol sponsored by State Farm on March 11
“My tire blew out and I had to pull over in a bad area on 78 West. Not long after, Terry pulled up behind me. I exited my car and went to talk to him about what was going on. He was so professional and helpful. He even helped me change my tire, something I did not have the tools to do so. Thank you, Terry. Thank you, NJDOT and State Farm. This was the first time in my life I needed roadside assistance, and I could not have asked for a better experience. Keep up the good work!”
- Raymond, NJ
Assisted by Terry, New Jersey DOT Safety Service Patrol sponsored by State Farm on March 9