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“I am an RN in Cleveland. My work day was difficult, and just after work I received difficult personal news. While driving home, I ran out of gas and was stranded on the side of the interstate in a frightening spot. I did not have my AAA card, and the AAA driver declined to assist me. At the time Rafael found me, I was frightened and unsure what to do. I am new to Cleveland and do not have family or friends here, and there was no one to call. Rafael stopped to check on me and was able to get me back on the road. I have never been so happy to see a friendly face in my life. He was friendly, safe, and happy to help me. I just wanted you all to know that Rafael made a completely horrible end to an already tough day better. I did not know this service existed. THANK YOU SO MUCH. You saved a stranded nurse today who had no other possible help coming. I cried when Rafael found me, so grateful for a friendly face and unexpected help. THANK YOU, THANK YOU, THANK YOU.”
- Maia, OH
Assisted by Rafael, Ohio DOT State Farm Safety Patrol on November 17
“One of my drivers broke down in the Rochester area while transporting a client to a medical facility for some much-needed treatment. Once they reached the 590/390 junction, one of the tires blew out. Needless to say, they were caught in a pretty heavily traveled location. Since I couldn't physically assist them and I was over 100 miles south of their location, I searched frantically for a tow truck operator in their general vicinity. Approximately 5 minutes went by and the driver called to advise that a tow truck was behind her and that he offered to help and explained the NYS HELP program to the driver and our client. The operator, Jesus, was able to swiftly change their tire, not only removing them from a dangerous situation and location, but also had them on their way in under 10 minutes. Thanks to Jesus, we were able to get the client to her appointment ON TIME with 3 minutes to spare. Thank you so much for this program, your team, and for assisting us in helping our clients reach their medical destinations safely. What an AMAZING program.”
- James, NY
Assisted by Jesus, New York DOT H.E.L.P. sponsored by State Farm on November 17