ODOT State Farm Safety Patrol Fleet

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Emergency Road Service

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Special Thanks

Friday I blew a right front tire on 85N just after the 485 interchange. I learned if you dial *47 you'll get in touch...

Posted by Kevin Barnett on Monday, November 8, 2021

Roadside Stories

"Neil was an angel of mercy to my wife and me. He pulled up behind us last night, gave us good advice, changed our tire for us and followed us until we took our exit off of Route 70 to make sure we were okay. Thank you so much, Neil! We are so grateful that you were there to help us out and thank you, State Farm and MDOT, for sponsoring and providing this wonderful and much needed program!”

- Tony, MD
                        Assisted by Neil, Maryland SHA Emergency Traffic Patrol sponsored by State Farm on November 10

“I did not call for this service. Hesham saw my husband and me parked in the emergency lane of I-40W. He pulled in behind my car as I was finishing my call to my roadside assistance provider. I was impressed with his tempered approach to me. He was smiling in his measured walk toward me and stopped 10-12 feet away to explain who he was. I appreciated his respect either for COVID or not wanting to appear threatening. With a smile, he calmly explained who he was, the nature of the assistance program and what he was able to do. He even recommended I call my provider back and cancel that request so THEY would not be put out. He went to work immediately, quickly changing the tire and offering to check the pressure in ALL of the tires. He advised me in driving on the donut and wished me well. The entire process was about 10 minutes. Hesham was clearly trained well and did everything precisely the way he should have. Professional, courteous, friendly.”

- Donald, NC
                        Assisted by Hesham, North Carolina DOT State Farm Safety Patrol on November 2