"I received a frantic phone call from my daughter. Her vehicle had died in the middle of the Interstate. She managed to get it to the side of the road but in the worst placement ever; downhill. It was snowing out and around 6:20 PM so there was a ton of traffic. She called me and told me that Mike from Assist Patrol was staying with her until I arrived. When I arrived, Mike was AMAZING. He stayed with his lights on since my daughters didn’t work. He kept her calm, and also me calm, when I arrived. He was simply amazing. He got a tow truck for us and helped us try and figure out the problem. He was so helpful and caring towards us. He deserves all the praise for how he helped us this night. Thank you a MILLION times, Mike!"- Ashley, CO Assisted by Mike, Colorado DOT State Farm Safety Patrol on February 18
"I was on my way to work super early in the morning, it was pouring down rain, and my car completely died on me while I was on the highway. Within 10 minutes a highway patrol officer came to check on me and within an hour Bill came to the rescue and got my car driving again! It was a crummy start to my Valentine's Day, but Bill is my highway hero and my new valentine! He was so kind and totally saved the day!"- Madison, NV Assisted by Bill, Nevada DOT Freeway Service Patrol Sponsored by State Farm- Reno on February 14
"Ryan was extremely helpful in keeping my vehicle, and me, safe from oncoming traffic. He placed cones and had his lights on while I was sitting there waiting for AAA to show up for a tow. I felt completely safe while waiting knowing that other vehicles could see that I was in need of roadside assistance. With his help, I was visible to others. This is a great program and so very appreciated. Thank you, Ryan."- Joseph, NY Assisted by Ryan, New York State DOT HELP Sponsored by State Farm- Buffalo on February 13
"Joshua was the patrol driver who assisted me! It was absolutely amazing service. Pulled up and could tell right away from my flat that I needed help. Told me to pull to a safer place and he’d be right behind me and to go as slow as I needed, that he’d be following right behind. I pulled off to the side and Joshua got to work right away. He gave me usual information as far as tow or spares options and proceeded to change my tire quickly and professionally! All while being completely personable the whole time. Couldn’t have asked for a better experience in light of what happened! Thank you, Joshua!"- Glynis, WI Assisted by Joshua, Wisconsin DOT State Farm Safety Patrol- Zoo Interchange on February 12
"Steve was extremely helpful and friendly. He gave us a ride to a safe, secure location with amenities so that we could relax and wait for our ride after a severe traffic accident in which our vehicle was totaled during a snowstorm. I think the INDOT Hoosier Helper assist patrol program is a very helpful service to drivers in distress, as without it, I am unsure of how we would have even gotten off the highway after our vehicle was totaled. It was my wife, our 2 children, our puppy and I! It was great meeting you Steve, keep up the good work!"- Wesley, IN Assisted by Steve, Indiana DOT Hoosier Helpers Sponsored by State Farm on February 10
"I was driving home from work on the highway, and my car suddenly stopped. Luckily, I was able to pull over to the side of the road. I called AAA and had been waiting for an hour and 15 minutes without any communication from them. It was very cold and had gotten dark outside. I finally saw a truck with flashing lights pull up behind me. It was a State Farm Assist Patrol vehicle. He approached me and asked what problem I was having. I explained to him what happened and that I had called AAA. I explained that everything was working on my car but it was not turning over. I had just under a quarter of a tank of gas. The State Farm driver put gas in my car, and it started right away. I see the State Farm Assist vehicles everyday as I am driving to and from work, and always think how great it is that stranded drivers have their help. Today I became one of those drivers, and I thank God for you all!"- Alish, OH Assisted by Jeff, Ohio DOT State Farm Safety Patrol- Columbus on February 8
"I had left the house to make a meeting and no more than 10 minutes later I ran over a sharp object on I-77 near Clanton Road. The car was fine for a bit, and then I instantly felt it lose traction and smelled burnt rubber. The object had punctured a hole in the tire. I pulled over on the side of the road between the Woodlawn and Tyvola exits. I was in a really dangerous spot to change a tire. I spent about 10 minutes considering my options when Patrick appeared out of nowhere. He was a total Godsend! Courteous and kind, he told me he had spotted me and was here to help. He also advised me that the area I was in was quite dangerous due to the blind spot. He asked that I move the car up a few feet into a safer area and he would get me back on the road. I complied. He examined the tire with the hole, shared his assessment of what he thought happened and got me back on the road just as it began to rain! Patrick was absolutely WONDERFUL. He had the perfect demeanor and attitude to help me cope with an already stressful situation."- Mark, NC Assisted by Patrick, North Carolina DOT State Farm Safety Patrol- Charlotte on February 6
This email is intended for general inquiries related to the Assist Patrol program.
If you are in need of assistance, please dial your local emergency response number.